Delivery
We will send you an email as soon as your order has been shipped.
Whilst we try to effect delivery within 2 – 3 weeks from receipt of your order, if an item is temporarily out of stock and shipping to you is anticipated to be longer, we will contact you by e-mail or telephone to arrange a new delivery date. If this cannot be agreed a refund can be given.
We cannot be held liable for any loss you may suffer as a result of late delivery or cancellation of your order. If you have any questions regarding delivery please e-mail us at [email protected] or telephone the relevant shop quoting your order number.
We normally ship within 2 – 3 weeks days of your order being processed via Royal Mail Special Delivery (in the UK) or secure courier (international).
Special Delivery requires the package to be signed for and packages cannot be left without a signature. We will notify you by e-mail or telephone of the expected delivery date and we recommend you ensure someone is available to receive the package on that date.
We normally only deliver to your home address as confirmed by your credit card company. If you require delivery to another address (for example for a surprise present) then the alternative address must be registered with your credit card company as an alternative delivery address. All major credit card companies provide this facility, which can normally be arranged by telephone.
For high value items we may wish to make individual arrangements for delivery. We will contact you either by e-mail or telephone in these circumstances.
Custom made pieces
If you have placed an order for a piece made to order which includes personalised or engraved items we will contact you to discuss delivery of these items before your order is processed, special return conditions apply to custom made pieces and you agree to a non refundable payment being processed upon us placing the order with our suppliers.
Cooling off period
When you order from us via this website you are entitled to a cooling off period after dispatch, when you can return your goods without any penalty. Our cooling off period is 14 days which includes any statutory cooling off period.
The cooling off period starts the day the contract is agreed, namely when you receive the e mail from us stating that your order has been shipped, and ends 14 days after the day following delivery of the goods.
Unless we are at fault, certain items are excluded from the cooling off period guarantee. These include custom made pieces, personalised or engraved items and items of pierced jewellery including earrings or rings of the wrong size being ordered by you.
Returns
We want you to be fully satisfied with your purchase from Golf Jewellery. However, if you are not fully satisfied with the goods you have purchased you may return these to us.
For a full refund, the goods must be returned undamaged and unused in the original boxes, and with all original certificates. There can be no scratches or marks on the item, and no sign of wear; the product cannot have been altered in any way. We cannot accept a return of goods that have been used, and all refunds are subject to inspection.
You must contact us within 14 days of receiving the goods, and follow this procedure:
You must contact the Sales Supervisor in the relevant shop open on weekdays, ie, Monday to Friday 9:00 AM – 5:00 PM within 14 days of receipt of the goods.
The Sales Supervisor will authorise your return and issue a return authorisation number. Returns will not be accepted without this number.
All goods must be returned unworn, unaltered and undamaged.
All packages must be sent by REGISTERED MAIL or SECURE COURIER, and must be fully insured for the value of the goods. We offer insurance for returns – please ask the Sales Supervisor for a quotation when you call.
If the package is lost and not insured, you are responsible for the full cost of the goods.
All packages must be sent to the following address:
8 St Michaels Row,
Grosvenor Shopping Centre,
Chester CH1 1EF
All Original diamond certificates and a copy of the invoice must be included with the package in order for a full refund to be issued. Any package missing the certificate(s) will be charged a £200.00 additional fee per original certificate with no exceptions.
Golf Jewellery is not responsible for any packages it does not receive or returns not submitted in accordance with these guidelines.
Note: A return authorisation number is required for personal returns and arrangements made with the Sales Supervisor prior to any personal visit.
Damaged or faulty goods
You must check the goods on delivery. If goods are delivered damaged or faulty you must inform us within 10 days of delivery and we will arrange collection and replacement at our expense. This clause also applies to custom made pieces, personalised or engraved items, items of pierced jewellery including earrings and rings. If you do not inform us within 10 days we shall have no liability for goods said to be faulty or damaged on delivery.